Help desk software. Boring, I know. But eventually, you may get around to needing a solution for it in your online business. Especially if you are servicing thousands of customers either with: evergreen products, membership or continuity programs, or SaaS services.
There are certainly several options out there when it comes to help desk and support softwares, but one of the ones that has definitely stood out to me as a customer over the years is Kayako. Several large brands are clients and I've seen a number of big internet marketers who use their service and have been for several years. So, if you're in the market for a robust and scalable help desk solution for your growing online business, definitely check out Kayako.
As an alternative, if you're just looking for a quality FREE help desk and support solution, and you're a bootstrap business and not quite at the point where you actually need to hire someone yet, then I would recommend Freshdesk, since they have a forever free plan.
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